Privacy Policy

Tidy Holidays Ltd
Registered in England & Wales

Business activity: Travel-related services including airport parking, lounges, transfers, and car hire.

We act primarily as a booking agent and comparison platform, connecting customers with third-party service providers.

We may collect and process the following information:

2.1 Information You Provide

• Full name
• Email address
• Phone number
• Billing address
• Vehicle details (registration, make, model)
• Travel dates and booking preferences
• Payment details (processed securely by third-party payment providers – we do not store card numbers)

2.2 Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and usage behaviour
• Cookies and tracking technologies (see Section 9)

We only use your data where legally permitted. This includes:

• Processing and managing your booking
• Passing necessary details to service providers to fulfil your booking
• Customer support and booking queries
• Fraud prevention and security monitoring
• Legal, accounting, or regulatory compliance
• Improving our website, services, and user experience
• Sending transactional emails (booking confirmations, changes, cancellations)

Marketing communications will only be sent where you have explicitly opted in, and you may unsubscribe at any time. No hard feelings.

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to fulfil your booking
• Legal obligation – compliance with law
• Legitimate interests – operating and improving our business
• Consent – where required for marketing or cookies

We may share your personal data with:

• Third-party service providers (e.g. parking operators, transfer companies, lounge providers) strictly to fulfil your booking
• Payment processors for secure transaction handling
• IT, hosting, and security providers
• Regulatory or law enforcement bodies where legally required

We do not sell your personal data. Ever.

Some of our service providers or systems may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

We only keep your data for as long as necessary:

• Booking records: retained for legal, tax, and audit purposes
• Marketing data: retained until you withdraw consent
• Technical logs: retained for security and performance analysis

When data is no longer required, it is securely deleted or anonymised.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

Requests can be made by contacting us using the details on our website.

We use cookies and similar technologies to:

• Enable core website functionality
• Analyse traffic and usage
• Improve site performance
• Support marketing analytics (where consent is given)

You can manage or disable cookies through your browser settings. Be warned: disabling cookies may impact site functionality.

We implement appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

However, no system is completely foolproof. By using our site, you acknowledge that data transmission over the internet carries inherent risk.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. Always read their policies — boring but necessary.

We may update this Privacy Policy from time to time to reflect legal or operational changes. The version published on our website at the time of your interaction will apply.

For privacy-related enquiries, data requests, or complaints, please contact us via the details listed on the Tidy Holidays website.